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Rental Terms and Conditions
TOTE SQUAD CO — RENTAL TERMS & CONDITIONS
By completing your reservation, you agree to the following terms and conditions. Please read carefully before checking out.
1. Rental Agreement
By placing a reservation with Tote Squad Co, you agree to rent the selected totes, dollies, and any additional items for the specified rental period. All rentals are subject to availability.
2. Delivery & Pickup
Tote Squad Co will deliver and retrieve all rental items. Deliveries occur during standard business hours on weekdays only. You must ensure someone is available to receive the delivery and release items at pickup. Tote Squad Co is not responsible for delays caused by access restrictions or unavailability at the delivery address.
3. Stair Fee
A stair fee of $15.00 will be applied to your reservation if your home or unit requires navigating 5 or more stairs to access the main entry. By agreeing to these terms, you authorize Tote Squad Co to charge this fee to your payment method on file if stairs are present at time of delivery, regardless of whether the stair fee was selected during checkout.
4. Pet Hair & Cleaning Fee
Totes returned with pet hair, excessive dirt, or odor will be subject to a cleaning fee of $5.00 per affected tote. By agreeing to these terms, you authorize Tote Squad Co to charge this fee to your payment method on file upon inspection at pickup.
5. Damaged Items
Any totes or dollies returned in a damaged condition will be assessed at the time of pickup. You will be charged the cost of repair or replacement, whichever applies. Tote Squad Co reserves the right to charge your payment method on file for any damage discovered after pickup.
6. Lost or Unreturned Items
All items must be returned at the end of your rental period. Items not returned within 48 hours of the scheduled pickup date will be considered lost and charged at the following replacement rates:
- Tote: $25.00 per unit
- Dolly: $100.00 per unit
7. Security Deposit
A refundable security deposit of 30% of your order total will be held on your payment method at checkout. This deposit covers potential charges including but not limited to stair fees, pet hair cleaning fees, damage, and lost items. The deposit will be released within 3–5 business days following the return of all items in satisfactory condition.
8. Cancellation Policy
All cancellation requests must be submitted by contacting Tote Squad Co directly. The following cancellation policy applies:
- Cancellation within 48 hours of placing your reservation: Full refund, including security deposit
- Cancellation after 48 hours of placing your reservation: The 30% security deposit will be retained as a cancellation fee. No additional charges will apply.
9. Authorization to Charge
By completing your reservation, you expressly authorize Tote Squad Co to charge your payment method on file for any fees, damages, or unreturned items as outlined in these terms and conditions, without further notice.
10. Limitation of Liability
Tote Squad Co is not liable for any indirect, incidental, or consequential damages arising from the use of rental items. Our total liability shall not exceed the total amount paid for your reservation.